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Automation that knows where to stop
A workflow is a sequence of the same actions you could run by hand, carried out in order. Steps that need a person pause the run and ask; steps that do not, proceed. Every step is recorded, and a run can be continued or cancelled.
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How a run behaves
Each step is planned
The planner decides risk class and approval level per step from the action registry — a workflow cannot smuggle an external send past the rules.
Pauses are decisions
A paused run puts its decision in your approvals inbox with the step's preview; the run resumes when you decide.
Idempotent by design
A retried step carries the same key; a duplicate delivery does not create a duplicate action.
Schedules
Workflows and reviews can run on a schedule in the worker process, with per-plan caps on automations and daily runs. The catalogue of schedulable work is what the product offers, not a free-form script.
Availability
Workflows and scheduled automations are included from the Pro plan. Starter workspaces see them with a truthful lock, not a broken page.
Questions people ask
Can a workflow send emails automatically?
It can draft them automatically; each send pauses for approval unless your organisation's approval policy, on Advanced and above, has explicitly delegated that class of action to a role.